Privacy Policy

1. Introduction

Facturino DOOEL, Skopje, North Macedonia ("Facturino", "we", "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our accounting platform available at app.facturino.mk and related services.

2. Data We Collect

We collect the following categories of data:

• Identification information: name, surname, email, phone number, company name, tax number
• Financial data: invoices, transactions, bank statements, accounting records
• Usage data: IP address, browser type, session duration, pages visited
• Payment data: billing information processed through Paddle (we do not store credit card data directly)
• Communication data: messages sent through the contact form, email correspondence

3. How We Use Your Data

We use your data to:

• Provide and maintain our accounting platform
• Process invoices, bank transactions, and financial reports
• AI-based financial analysis and suggestions (your data is processed securely and not shared with third parties for AI model training)
• Process payments and manage subscriptions
• Send system notifications and service updates
• Improve our services and user experience
• Fulfill legal obligations and tax regulations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract performance: processing necessary to provide our services
• Legitimate interest: service improvement, security, fraud prevention
• Consent: for marketing communications and cookies
• Legal obligation: fulfilling tax and accounting regulations

5. Cookies

Our website uses cookies for:

• Essential cookies: for platform functionality (authentication, security)
• Analytics cookies: to understand how you use the platform (anonymized)
• Functional cookies: to save your preferences (language, settings)

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

6. Third Parties and Sub-processors

We work with the following third parties to provide our services:

• Paddle: payment processing and subscription management (Paddle.com Market Limited, UK)
• Railway: infrastructure hosting in the EU region
• Bank import: CSV/MT940/PDF statement import
• Email providers: for system notifications

Each sub-processor is bound by a data processing agreement (DPA) and processes your data exclusively according to our instructions.

7. Data Transfers

Your data is primarily stored in the EU region. When transfers outside the EU/EEA are necessary (e.g., for Paddle), we ensure appropriate safeguards including Standard Contractual Clauses (SCC) approved by the European Commission.

8. Data Security

We implement technical and organizational measures to protect your data:

• Data encryption in transit (TLS/SSL) and at rest
• Regular security audits and backups
• Role-based access with minimal privileges
• Audit trails for tracking access to sensitive data
• Hosting in secure EU data centers

9. Your Rights

Under GDPR and local legislation, you have the right to:

• Access: request a copy of your personal data
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your data (with exceptions provided by law)
• Restriction: request restriction of processing
• Portability: receive your data in a structured format
• Objection: object to processing for direct marketing
• Withdrawal of consent: at any time without affecting the lawfulness of prior processing

To exercise your rights, contact us at info@facturino.mk. We will respond within 30 days.

10. Data Retention

We keep your personal data while your account is active and additionally as long as required to fulfill legal obligations (including tax regulations requiring financial records to be kept for up to 10 years). After account deletion, data is anonymized or deleted within 90 days, unless the law requires otherwise.

11. Minors

Our services are not intended for persons under 18 years of age. We do not knowingly collect personal data from minors.

12. Policy Changes

We reserve the right to update this Privacy Policy. For significant changes, we will notify you via email or a notification in the platform. Continued use of the service after changes constitutes acceptance of the new policy.

13. Contact

For privacy-related questions, contact us at:

• Email: info@facturino.mk
• Company: Facturino DOOEL
• Address: Skopje, North Macedonia